Projects
Digitizing the Returns Experience
Built a self-service returns platform that addressed rising support demand, streamlined operations, and improved the end-to-end customer experience.
Scaling Return Operations Through Automation
Introduced automated return tracking and notifications to reduce operational overhead and accelerate customer access to real-time return information.
Shaping the Next Phase of an Internal Quotation Tool
Used research, stakeholder interviews, and workflow analysis to identify high-impact enhancements and inform future product direction.